Healthcare Professionals   Patients

We receive frequently asked questions (FAQ’s) from healthcare professionals and patients. Please refer to those FAQ's that interest you most.

Patients: EagleVision provides this on-line information for educational and communication purposes only and it should not be construed as personal medical advice. Information published on this EagleVision website is not intended to replace, supplant, or augment a consultation with an eye care professional regarding the viewer/user's own medical care. EagleVision disclaims any and all liability for injury or other damages that could result from use of the information obtained from this site by a non-healthcare professional.

Healthcare Professionals FAQ's

• I am thinking of starting up or increasing my Dry Eye practice. How can you help me?

  • Please see Practice Resources, or purchase a Practice Builders Kit, or request a Patient Pamphlet, or Contact Us.

• Where can I buy your products in my country and what are their prices?

  • See our Products or Contact Us.

• Are your products approved for sale in my country?

  • Please submit a more detailed request by E-mail using the comments box on our Contact Us page.

• Do you have any Spanish/French/other language literature available?

  • Contact Us.

• Where can I get more information about Dry Eye?

  • Please see our Practice Resources, or Resource Links, or Contact Us.

• Where can I get more information about your products for my patients?

  • See our Products, or Practice Resources, or Resource Links, or Patient Resources, or Contact Us.

• What is the latest information on Dry Eye and/or your products?

  • See News.

• Do you have practice management tools or materials to promote my Dry Eye practice or increase awareness of Dry Eye amongst my patients?

  • See Practice Resources, or Patient Resources, or Resource Links or Contact Us.

• Can my patients buy directly from EagleVision?

  • No.

• One of my patient’s plugs has migrated into the canal, and is uncomfortable, so I’d like to remove it. What are the methods for removing the plug in this case?

  • Contact Us.

• Do I need to gauge both eyes before selecting the correct plug size for my patient?

  • Yes, because they can be different sizes. Please use our Mandelkorn Gauge/Dilator.

• How much do I need to dilate the punctum before inserting the plug?

  • No more than 0.1mm greater than the size of the plug to allow the nose of the plug to enter the punctal opening. Our Mandelkorn Gauge/Dilator System offers safe and controlled dilation every time.

For any other Professional/Surgical questions, please contact us.